Are you looking for the best WhatsApp Marketing Software for Customer Service? If yes, then you’ve reached the right place. In this blog, I have compiled a list of Whatapp tools.
WhatsApp was the most widely downloaded smartphone messaging app, with more than 1 billion active users. This means that if you want to promote your brand online or speak one-on-one to current and potential customers, WhatsApp is a key platform for you to consider.
Creating an effective strategy for marketing through WhatsApp can be challenging though, especially if you’re doing it manually or by using several disparate tools.
That’s why this blog exists—to help you decide on the best tools for managing your whole WhatsApp marketing strategy from one dashboard.
We’ve rounded up a few of the best ones we could find and break them down according to features and pricing plans so that you can quickly find out which tool is right for you!
Best WhatsApp Marketing Software for Customer Service
Sendpulse is a cloud-based marketing automation platform that helps you send bulk messages to your audience. It manages different social media messages such as Whatsapp, Telegram, Instagram, etc.
Sendpulse offers connecting with your customers using various channels such as email marketing, SMS, Chatbot, Web Push, etc. but here we are especially focussing on a chatbot for Whatsapp Marketing.
Key features of Sendpulse WhatsApp marketing Software:
- Sendpulse offers to build a chatbot using the visual chatbot builder and start engaging your customers with an automated system.
- Unlimited broadcast scheduling.
- Auto replies and sales funnel with boost your business with less time investment and ease your daily work.
- Accept payments using different payment gateways to help your customers place orders on the Whatsapp
- Auto message delivery optimization with A/B testing and personalization capabilities
- Advanced analytics for tracking results.
Basic – Free up to 1000 subscribers and 10,000 messages.
High Volume Sending – $9.60/month Unlimited messages per month, Unlimited bots.
Trengo is multiple tools and solutions-based online platform that offers solutions like email marketing, chatbots to various social media, team chat, eCommerce, etc.
Trengo with chatbots allows you to send bulk messages to your customers, manage your contacts and track your campaign performance. It is used by businesses of all sizes, including Fortune 500 companies.
It’s Whatsapp business solutions offers five start experience service to their customer as they claim. And this is trial and tested by many companies and now they are the customers of the Trengo.
Key features of Trengo WhatsApp marketing software:
- Add Multiple agents to answer your customer’s queries and manage campaigns.
- Add a WhatsApp chat button to your website for higher conversions
- 24/7 availability and answers to your customer’s query.
- All necessary information about the customer from Shopify, Magento, or WooCommerce is available right inside of your inbox.
- Get valuable insights from your customer’s data and service your existing customer more.
Grow – $22/month per agent with 5 communication channel
Scale – $35/month per agent with 50 communication channel
Enterprise – $47/month with unlimited channels.
Vepaar is a powerful and efficient marketing automation tool that helps you to boost your sales and customer loyalty. It’s easy-to-use interface allows you to create automated campaigns with just a few clicks.
Key Features of Vepaar:
- Lead Generation – You can gather leads from various sources, including contact data in your CRM system or social networks like WhatsApp and Facebook.
- Vepaar will automatically match those leads with your customers’ profiles so you can reach them at the right time with personalized messages based on their interests and preferences.
- Email Automation – Vepaar provides dynamic email templates for personalized outreach emails such as welcome messages, thank-you notes, or anniversary greetings based on different customer activities (purchases, signups, etc.).
- In addition, it lets you create automated drip campaigns where messages are sent over time according to certain rules (e.g., sending an offer after 3 days of registration).
Free – $0 with 20 replies and 20 MB asset Library
Basic – $5 /month with 50 replies/day 50 MB asset Library
Pro – $15/month with 100 reply/day 100MB asset Library
Premium – $30/month with unlimited messages and unlimited replies/day.
Twilio is a cloud communications platform that provides businesses with the ability to send and receive phone calls, video calls, and text messages. Twilio has a REST API that allows developers to send and receive SMS and MMS messages.
Provide customer care and deliver notifications on the world’s most popular messaging app with Twilio APIs and software. Messages through Whatsapp will help customers directly deal with the query.
Key Features of Twilio WhatsApp marketing software:
- With built-in tools and software for visual workflows, interactive buttons, analytics, and template message management, Twilio offers more than pure connectivity.
- Deliver appointment reminders, purchase confirmations, or promotions with the Programmable Messaging API.
- Manage customer support and sale interactions through different channels and allow to broadcast messages.
Not mentioned but you can estimate.
5. WhatSo (India and Pakistan)
WhatSo provides useful software tools that help you to connect to your customer through channels like SMS, Whatsapp, Facebook, WordPress, and more. This helps you to automate your business need and respond to your customer from a single dashboard.
This software currently supports only two countries India and Pakistan. Make sure you are from these countries to use it as your Whatapp marketing tool.
Key features of WhatSo Marketing Software:
- Send Bulk messages – Blasts 1000s of messages at a single click from a single dashboard.
- Send various file formats such as texts, images, videos, and audio
- You can import contacts from excel sheets, CSV, and TXT and manage your customer’s contact list.
- Grab contacts from various Whatsapp groups.
- Send customized and personalized messages to increase your customer trust.
- Sending messages with a button adds extra value to your marketing and a great user experience.
Standard – $39 /yearly with 500 messages/day and a Single PC
Professional – $49 /Lifetime with unlimited messages and a single PC
Enterprise – $79 /Lifetime with unlimited messages and 50 PC.
Zoko is a cloud-based marketing automation platform that helps businesses automate their marketing campaigns. It’s a single platform that allows you to create, send, track, and analyze your messages through WhatsApp using a single number.
Zoko is an all-in-one platform for your sales, marketing, and customer support. This helps your business to grow faster by responding to your customer quickly.
Key Features Zoko WhatsApp Marketing Software
- Broadcast messages to run campaigns and inform your customers about special offers.
- Create personalized messages for your customers on WhatsApp with the help of templates or write them from scratch using its simple editor.
- Send automated welcome messages and follow-up messages based on customer response history in just one click!
- It allows you to take orders through WhatsApp and boost your sales to generate more revenue. COD confirmation bot will confirm your customers with a suitable message.
Starter – $35/month + additional charges for WhatsApp and conversions($0.015).
Team – $54.99 /month + additional charges for WhatsApp and conversions($0.010).
Pro – $109.99 /month + additional charges for WhatsApp and conversions($0.006).
Business – $219.99 /month + additional charges for WhatsApp and conversions($0.003).
WhatsApp marketing software is a powerful tool for any brand. It can be used to build strong relationships with customers, promote sales through personalized offers and even create loyalty programs that will keep them coming back. But what exactly is the best way to do this? We recommend using one of these top solutions listed above as it will offer all of these features, plus some additional ones that you may not have thought about before.
FAQ on WhatsApp Marketing Software
1. What is WhatsApp Marketing Software?
The term “WhatsApp Marketing Software” refers to software that allows businesses to send bulk messages to their customers, fans, and followers on WhatsApp. The messages can be text, images, videos, or links.
2. Which is the Best Whatsapp Marketing Software?
The best WhatsApp marketing software for you depends on what you want to do with it and how much you are willing to spend. There are many different types of WhatsApp marketing software available online. Some are free while others come with a fee attached. It all depends on your budget and requirements.
3. What are the important WhatsApp marketing software features?
There are various features that make a good WhatsApp marketing software effective:
1) Ability to schedule messages for future delivery
2) Ability to create a message template for future use by simply adding new information such as product name or price
3) Ability to add images in bulk at once instead of uploading them one by one (this saves time)
4) Ability to add hyperlinks in bulk so that each message can lead directly to your website or landing page (this allows users who click on the link to convert into sales immediately).
4. What makes WhatsApp Bulk Messaging Software an Effective Marketing Tool?
It’s a popular social media platform that has built a solid reputation among marketers and business owners. After all, WhatsApp is one of the most widely used messaging apps in the world. It has more than 1 billion active users, with about 1 million new users joining every day. And it’s available on almost every smartphone platform.
5. What are proven WhatsApp Marketing strategies to grow your sales?
There are several ways you can use WhatsApp as a marketing tool:
- Send out personalized messages to a large group of contacts at once (Bulk Messaging).
- Send out broadcast messages to all your contacts at once (Broadcast Messages).
- Use webhooks to send automated messages based on events in your store or website (Webhooks).
6. Can I send bulk messages with the help of a bulk WhatsApp sender without saving numbers?
Yes, you can send bulk messages with the help of our WhatsApp sender without saving numbers. You just need to provide us with a list of phone numbers and we will start sending your messages as soon as we get them from you. You can also schedule the delivery time of these messages if you want them to be sent at specific times.
7. What is a broadcast list on WhatsApp?
Broadcast lists allow you to send messages at once to all contacts in your phone book. You can create this list by adding contacts manually or by importing them from your phonebook using our WhatsApp client app for PC or Mac. After that, all you have to do is enter your message and send it to the broadcast list for immediate delivery. The best thing about our service is that it offers unlimited broadcasts.
8. Can WhatsApp be used for official communication?
Yes, it can be used for official communication because everyone has an account on WhatsApp nowadays and they are familiar with its functionalities and features which makes it easy for brands or businesses to share their updates with their target audience. Also, it saves time since there’s no need