Are you looking for the best live chat app for fast customer service? Then you’ve reached the right place.
When you’re running a business, no matter how big or small, it’s vital to keep good customer service at the heart of your company.
Not only does this help ensure that your customers have a positive experience with your brand, but it can also increase the likelihood of them returning to buy from you again.
One way to do this is via live chat support. Live chat apps are great as they allow you to communicate in real-time with customers and potential clients via an app on your website or mobile device.
This means that no matter where you are, you can receive messages and respond to them without delay—perfect for when a customer has a query about one of your products or services.
Using live chat support can also be cheaper than other forms of communication like phone calls and emails—plus, having constant access means customers will find it easier to get in touch with their queries instead of leaving their questions unanswered until they’ve forgotten what they were asking altogether!
Let’s take a look at some essential live chat app features that will help you in your decision-making.
Essential Live Chat App Features
Personalization includes the ability to customize the message and greeting. The chatbot should be able to greet the customer by their name or other identifiers.
The chatbot should be able to integrate with your website, call center, and other customer service channels. You should also be able to integrate with multiple channels at once.
Chatbots can be used for lead generation by offering content in exchange for information about the customer’s preferences and interests. This enables you to build a relationship with your customers and learn more about them without having to ask them questions directly.
Opener or trigger
The opener is the first thing that happens after someone clicks on your live chat button. This can be something simple like “Hi there!” but it should also include some kind of trigger word so that users know they’ve reached a live agent. For example, if you’re using Intercom, you can create an opener like this: “Hi there! Can I help you with something today?”
Best Live Chat Apps for Fast Customer Service
1. Live Chat
Live Chat is a complete customer service platform that delights your customers and fuels your sales. This is a popular platform that powers over 35000 companies with different solutions of customer service and support.
The best function which I like about Live chat is you can respond to messages from different platforms like messenger, WhatsApp, Apple messages, websites, chat links, etc. all in one place using Live Chat.
Features of Live chat
- Chat tools – Chat tools offer various activities such as notifications alerts, manage tags to save answers to common questions, file sharing options, and much more.
- Customer engagement – This can be done by showing the customer’s chat history, beautiful buttons, and pop-up texts to get a good customer engagement.
- Chat widget customization – You can customize the chat widget to get a good professional experience for your customers and highlight the responses with different colors for replies and normal chats.
- Reports and analytics – Reports and analytics will allow you to generate reports and visualize the data using analytics to better understand your customer feedback and their problems.
- Security – Security is a vital feature of this Chat Live app that provide encrypted messages and access restriction to avoid any misuse of your personal communication data.
Starter – $16 /month per agent billed annually with 60 days of chat history.
Team – $33 /month per agent billed annually with unlimited chat history.
Business – $50 /month with all features.
Tawk.to is a cloud-based tool for businesses of all sizes that allows you to turn your website into an online store and helps you manage your customer service operations.
Features of Tawk.to
- Real-time chat – start a conversation with any visitor on your site, right away, wherever they are;
- 24/7 support – provide help when it’s most needed by scheduling shifts or allowing agents to take incoming chats at any time;
- Email notifications – know who is online and what they are doing so that you can follow up with them later (this feature lets users send emails while chatting);
- Analytics – learn more about customers by understanding where they come from (location), how long they stay on the site, what pages they visit, etc.
Crisp is a live chat app that focuses on helping businesses grow their customer relationships. The app is easy to use, and it’s equipped with many features that help you build your business while providing excellent customer support.
Key features of Crisp
- Chatbot – Build your own chatbots for automated conversation. So that you can save your time for similar questions by automatic responses.
- Mobile friendly – Crisp is mobile-friendly for both Android and iOS devices so that customers can always reach you at their convenience.
- 24/7 support – It also comes with 24/7 support so that when customers need help, they’ll get it from someone who knows exactly how your business works.
- Fit for small businesses – And since Crisp has been built from scratch by people who understand what businesses need in terms of customer support software, everything about this app was designed specifically for businesses like yours (which means no more wasting time trying out tools that aren’t tailored toward small businesses).
Basic – Free but limited to 2 agents.
Pro – $25 /month with 4 agents
Unlimited – $95 /month with 20 agents.
Acquire is a live chat app for sales and support teams. It is a cloud-based app that is easy to use and has a great UI.
You get the most value out of this app if you are running an eCommerce business or other type of online store, as it allows you to build up your brand by having customers talk directly to the person behind it—you!
Their customer service team is very helpful in setting everything up so that when visitors reach out they can be directed right away into a conversation with you instead of being sent back and forth across multiple platforms (e-mail, phone number).
Key features of Acquire
- Audio and Video Chats – Create personalized audio and video chats with your customer without integrating any third-party integrations.
- Chatbots – Chatbots will handle your simple question and similar questions automatically to help your customer get instant solutions.
- 24/7 support – Like any other above live chat apps It also provides excellent support to help you to get an instant response.
- Cobrowse – Point, click and annotate anywhere on your customer’s desktop or mobile app for a more connected support experience — no additional downloads or engineering support necessary.
SendinBlue is a SaaS solution that helps businesses to manage their email marketing campaigns. It offers various features like segmentation, deliverability tracking, API integration, and more.
SendinBlue also has a live chat app that allows you to chat with your customers in real-time. This can be very useful for businesses who want to provide customer support or engage with their existing customers on social media platforms such as Facebook or Twitter.
Key features of SendinBlue
- Live chat – Real-time chat system helps you to interact with your customer and help them in no time.
- Email marketing – The email marketing tool provided by SendinBlue is one of the best marketing tools with an automated system to increase your customer engagement through emails.
- CRM – Organize your team and manage every customer that visits your site. Organize customer personal information with ease.
- Segmentation – Send personalized messages to your target audience and get good converts through your live chat box.
- Landing pages – Design landing pages for your events and special occasions to engage your customers even more and convert leads to some other product solutions.
Free – Limited messages.
Lite – $20 /month with Unlimited messages.
Premium – $54 /month with marketing automation and unlimited emails.
Why Use Live Chat Apps?
Why do we need live chat apps? We all know that when you want something to be done right, you call in the professionals. And if you want to get things done online, it’s no different.
Live chat apps are the digital equivalent of professional service because they’re the only way to access real people who can help you with your problems —whether it’s getting help with account issues or making a customer service ticket go away quickly.
In fact, most of the time, using live chat apps is the only way to contact customer service at many businesses. That’s because more and more companies have been moving away from phone support, either forcing their customers to use live chat support or not offering any customer service at all.
Using live chat apps also saves you time and hassle. You won’t have to wait on hold for hours to speak to someone who can’t help you anyway. And if there are delays in getting back to you—which can happen with phone support—you can always reach back out in a few hours (or even minutes!) with another request to keep your issue front-of-mind and ensure that it gets resolved as soon as possible.
The live chat app is a great way to engage with your customers and increase customer satisfaction. The live chat app allows you to answer questions, solve problems, and sell products or services.
Advantages of live chat app
Flexibility: The live chat app can be used in different ways. It can be used to manage a single conversation or multiple conversations at once. The user can also choose whether they want to use it on a desktop or mobile device.
Convenience: It’s convenient for users because they can chat with businesses from anywhere, anytime by using their computer, tablet, or smartphone.
Customer service: The live chat app provides you with an opportunity to provide excellent customer service by answering questions and solving problems for your customers. You can also use this feature as a sales tool to upsell products and services during conversations with customers.
Customer satisfaction: Customers are satisfied because they get immediate responses from businesses when they have questions or need help with something. This increases their loyalty toward businesses that offer this feature on their website.
Customer retention: Customers are more likely to continue doing business with you if they feel like their needs are being met when they visit your website via live chat.
To conclude, I’d like to point out that these are only 5 of the many live chat apps available for your website. I’ve tried our best to mention some of the most popular and best-performing ones based on our research and experiences. I also hope you found my comparison between live chat and other customer engagement channels helpful in choosing between the different options available. Lastly, remember that no matter which app you choose for your brand, it’s still important to be proactive when it comes to providing support so customers feel heard and taken care of. That way, they’ll come back again!